Total Facilities- Hendry Smart Tech Profile
For the last 35 years, Hendry has established its place in the Australian market as a leader in built form and asset management practices.
The business pioneered building compliance when Hendry was formed 35 years ago, and today is also known for expertise in built form advisory.
But it is the company’s unwavering commitment to digital and technology innovation that is currently making industry waves, which Gangadhara believes is non-negotiable for the future of the FM industry.
“We need to be ahead of what’s coming,” he says. “If you don’t adapt, you’re going to be extinct.”
In Melbourne, Radhappan says that 80 per cent of buildings are more than 25 years old, which means FM professionals are reliant on old drawings.
Today, Hendry is producing 3D building scans, which can provide a detailed historical record at every stage of a development, as well as provide a monthly or annual record of vital information, all without requiring physical drawing.
Gangadhara says architects and FM practitioners are excited about the technology.
“It’s almost as if you’re in the room at that particular time, and it shows up any problems as you explore the scans,” he says.
Imagine not having to spend time and money on fire planning and evacuation training. Now, Hendry can create a realistic 3D walkthrough, complete with smoke simulators to present a realistic simulation of a potentially dangerous work place incident.
“The closest example is of an aircraft simulation,” Gangadhara says. “This could be part of a company’s induction process.”
By slipping on a pair of virtual reality goggles or glasses, the user also has access to a huge array of information about specific buildings, simply sitting at their desk.
The benefit is that both types of technology can save significant company time and money. For example, staff don’t need to be sent interstate to physically examine a building, because they can get the same experience through their VR goggles.
“These are transforming the industry by those who want to keep up with the technology,” Radhappan says. “They make life easier.”
The Future for FM
As for the future, both believes that the FM industry is experiencing a significant shift in cost, culture and technology, which is only set to continue evolving.
“We have to move very quickly,” Radhappan says. “McKinsey research shows that more than 9 billion devices are currently connected to the internet and it is expected to grow to 50 billion devices by 2020. IoT has the potential to create economic impact of $2.7 trillion to $6.2 trillion annually by 2025, with the major impact in health care, infrastructure, and public-sector services.”
As a leader in this space, Hendry is excited about what the future holds, but is also realistic about the challenges: the reluctance of some FM practitioners to adopt the technology as well as the associated costs involved to roll them out.
“Gen Ys are now well over 20 per cent of the population and will be 40 per cent of the workforce by 2020,” Radhappan says. “Gen Y’s are also 2.5x more likely than older generations to be early adopters of new technology.”
“And that’s exciting for the future of our industry,” he says.
Naveen Radhappan will facilitate a panel discussion that covers innovation beyond technology, what innovative thinking is really about, and how innovation can drive industry service quality.